Cuts by Amber The Store
Product Returns & Exchanges
These updated return terms apply only to purchases made after this policy is first published on October 24, 2026. Earlier purchases, including purchases earlier that day, keep the return terms they were sold under.
Return Window
Unopened, unused products in their original packaging may be returned within 7 calendar days of purchase with a receipt or verifiable purchase record, such as the Square order history. Contact the shop to arrange a return before bringing an item in.
Exchanges and Store Credit
Eligible returns receive an exchange or store credit only, not a cash or card refund. There is no restocking fee.
Final Sale Items
Discounted, promotional, clearance, and marked-final-sale products are not eligible for ordinary returns or exchanges. Damaged, defective, incorrect, or missing items are reviewed separately.
Health and Safety
For health and safety reasons, opened, tested, applied, used, or unsealed products, and products damaged after pickup or delivery, are not eligible for ordinary returns. This does not prevent review of a defective or incorrect item.
Damaged, Defective, Incorrect, or Missing Items
Contact us within 7 calendar days of pickup or delivery at (806) 640-7702 or amberlirette@cutsbyamber.com. Include your purchase details and clear photos when relevant so we can review the issue. These policies do not limit rights provided by applicable law.
Earlier Purchases
Purchases made before this updated policy is published keep their original return terms. The previous policy allowed approved returns of unopened, unused products in original packaging with proof of purchase when requested within 7 calendar days of pickup or delivery. It provided refunds to the original payment method with a 10% restocking fee. Original shipping charges were not refundable unless the return was due to our error or a defective item. The final-sale and health-and-safety exclusions still applied. Contact the shop to review the policy that applied to your purchase.
Contact
Call (806) 640-7702 or email amberlirette@cutsbyamber.com with questions about a return.