Cuts by Amber Messaging Terms

These Messaging Terms explain SMS and optional app push notifications used by Cuts by Amber, a DBA of Red River Prairie Group LLC, including appointment messages, marketing messages, and your opt-out rights.

1. Program Description

Cuts by Amber sends SMS messages for appointment operations and optional marketing communications.

2. Message Types

Appointment messages: Confirmations, reminders, and scheduling updates for booked appointments. These may be sent by Cuts by Amber and/or Square, our booking platform.

Marketing messages: Recurring automated messages such as promotions, coupons, discounts, and service announcements. Marketing messages are only sent after explicit opt-in.

One-time informational notices: We may send non-promotional operational notices (for example, a location update) to existing customers. These notices are informational only and do not include promotional offers.

Appointment/service messages may be sent as needed to deliver booked services even when marketing consent is not provided. Marketing messages require separate explicit opt-in.

App push notifications: The customer app offers one App notifications switch for both community and shop announcements. Community updates contain shop-selected local announcements; shop announcements may include offers and promotions. The switch starts off. Turning it on gives consent for both categories and requests OS permission when needed. No profile is required. Only announcements explicitly published and sent by the shop are eligible; school and city feeds do not automatically send pushes. The customer app does not duplicate Square appointment messages.

Requested gift-card emails: Native-app gift purchases use our email service provider for immediate or scheduled recipient delivery. Scheduled email uses the shop's Central Time (America/Chicago); it delays only the email, not checkout payment or Square funding/activation. These are requested transactional emails, not marketing enrollment. Gift-card delivery is not offered by SMS or push in the app. Processing or provider delays are possible; see the Gift Card Terms.

3. Opt-In Methods

Where offered, you can opt in to recurring automated marketing texts through a separate, optional SMS consent control on our website or Square flow. The customer iOS app's App notifications switch subscribes only to community and shop push notifications; it does not authorize marketing texts or marketing email. Signing in, booking, or supplying a gift-recipient email in the app does not grant marketing consent.

• Marketing consent is optional and is not required to book an appointment or make a purchase.
• Cuts by Amber does not offer a loyalty or points-based rewards program. Marketing consent does not enroll you in one.

We maintain consent records, including timestamp, source form/page, and phone number, for audit and compliance purposes.

4. Message Frequency

Message frequency varies based on campaigns and customer preferences.

5. Rates and Fees

Message and data rates may apply depending on your wireless carrier plan.

6. Opt-Out and Help

• Reply STOP to cancel marketing text messages. We also honor equivalent opt-out keywords including STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT.
• Reply HELP for help. We also recognize INFO as a help keyword.

STOP opt-out requests are processed immediately, and marketing messages are no longer sent after opt-out. Users may re-subscribe by making a new explicit opt-in through an available method and, where supported by the messaging provider, by replying START.

For support, reply HELP or contact Cuts by Amber at (806) 640-7702.

For app push, use Profile > Settings > Manage notifications, including when signed out, and turn App notifications off to unsubscribe from both community and shop announcements. Signing out or deleting a profile does not reset this device-scoped preference. Changes stop future targeting once synced; offline changes can remain pending and a notification already in flight may still arrive. You may also block notifications in iPhone Settings. STOP/HELP replies apply to SMS, not app push. Push delivery may be delayed or unavailable and is not guaranteed.

7. Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

8. Program Availability

Messaging services are intended for U.S. phone numbers and may not be available on all carriers.

9. Consent Requirement

Consent to receive marketing text messages is not a condition of purchase.

10. Privacy

How we collect and use your information is described in our Privacy Policy and Data Policy.

For optional community/shop push, the app registers an APNs device token and a device-scoped installation after you turn on App notifications and OS permission allows delivery. Notification preferences, registration status, and delivery records are retained as described in our Privacy Policy. Published posts remain readable without push permission. This preference does not opt you into marketing email or SMS.

11. Compliance and Consent Controls

• SMS marketing consent is captured through a separate explicit opt-in where offered. Consent for both community and shop pushes is captured independently through the customer app's single App notifications switch.
• Consent records include timestamp, source form/page, and phone number for compliance auditing.
• Reply STOP requests are processed immediately and numbers are suppressed from marketing traffic unless re-subscribed.
• Transactional appointment messages are operational and separate from marketing consent workflows.
• Program support is available via HELP reply or direct contact with Cuts by Amber.

12. Contact

Cuts by Amber
DBA of Red River Prairie Group LLC
Email: amberlirette@cutsbyamber.com
Phone: (806) 640-7702
Address: 350 NW Parkway St. Suite 500, Azle, TX 76020