Cuts by Amber Messaging Terms

These Messaging Terms explain how text messages are used by Cuts by Amber, a DBA of Red River Prairie Group LLC, including appointment messages, marketing messages, and your opt-out rights.

1. Program Description

Cuts by Amber sends SMS messages for appointment operations and optional marketing communications.

2. Message Types

Appointment messages: Confirmations, reminders, and scheduling updates for booked appointments. These may be sent by Cuts by Amber and/or Square, our booking platform.

Marketing messages: Recurring automated messages such as promotions, coupons, discounts, loyalty updates, and service announcements. Marketing messages are only sent after explicit opt-in.

One-time informational notices: We may send non-promotional operational notices (for example, a location update) to existing customers. These notices are informational only and do not include promotional offers.

Appointment/service messages may be sent as needed to deliver booked services even when marketing consent is not provided. Marketing messages require separate explicit opt-in.

App push notifications: If you enable appointment reminders and updates in the Cuts by Amber iOS app, we may send transactional appointment confirmations, cancellations, rescheduling updates, and reminders through Apple Push Notification service (APNs). Push notifications are optional, are not SMS messages, and are not part of the recurring marketing text program. You can manage them in the app or iOS Settings.

3. Opt-In Methods

You can opt in to recurring automated marketing texts by manually checking the optional marketing consent checkbox during booking at https://app.cutsbyamber.com/book.html.

• The checkbox is optional and is not required to book an appointment.
• Marketing opt-in also enrolls or maps your phone number to Cuts by Amber’s Square Loyalty program.

We maintain consent records, including timestamp, source form/page, and phone number, for audit and compliance purposes.

4. Message Frequency

Message frequency varies based on campaigns and customer preferences.

5. Rates and Fees

Message and data rates may apply depending on your wireless carrier plan.

6. Opt-Out and Help

• Reply STOP to cancel marketing text messages. We also honor equivalent opt-out keywords including STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT.
• Reply HELP for help. We also recognize INFO as a help keyword.

STOP opt-out requests are processed immediately, and marketing messages are no longer sent after opt-out. Users may re-subscribe by submitting a new opt-in form and, where supported by the messaging provider, by replying START.

For support, reply HELP or contact Cuts by Amber at (806) 640-7702.

7. Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

8. Program Availability

Messaging services are intended for U.S. phone numbers and may not be available on all carriers.

9. Consent Requirement

Consent to receive marketing text messages is not a condition of purchase.

10. Privacy

How we collect and use your information is described in our Privacy Policy and Data Policy.

For optional appointment push notifications, the app registers an APNs device token after you enable notifications and verify your profile. We use that token only for appointment-related push delivery, retain it as described in our Privacy Policy, and do not use it for marketing push notifications under the current app configuration.

11. Compliance and Consent Controls

• Marketing consent is captured only through explicit opt-in actions on our web forms.
• Consent records include timestamp, source form/page, and phone number for compliance auditing.
• Reply STOP requests are processed immediately and numbers are suppressed from marketing traffic unless re-subscribed.
• Transactional appointment messages are operational and separate from marketing consent workflows.
• Program support is available via HELP reply or direct contact with Cuts by Amber.

12. Contact

Cuts by Amber
DBA of Red River Prairie Group LLC
Email: amberlirette@cutsbyamber.com
Phone: (806) 640-7702
Address: 350 NW Parkway St. Suite 500, Azle, TX 76020