Cuts by Amber Privacy Policy

Cuts by Amber ("we," "our," or "us") respects your privacy. This Privacy Policy explains how information is collected, used, stored, and shared when you use Cuts by Amber services.

This policy is intended to align with Apple App Store privacy expectations, Square requirements, and applicable Texas and U.S. legal requirements.

1. Information We Collect

We may collect the following categories of information:

• Contact information: name, phone number, email address.
• Profile information: birthdate (if you provide it).
• Appointment information: requested service, date/time, notes or preferences.
• Website usage details: pages visited, referring pages, approximate device/browser details, and request timestamps.
• Booking form details: submitted selections, communication preferences, and basic anti-spam validation fields.
• Technical/app information: limited diagnostics and usage data made available by Apple platforms.
• Payment information: payment credentials are processed by Square; we do not store full card numbers in-app.
• Cookie/similar technology data from linked web services where applicable.

2. How We Use Information

We use information to:

• Provide booking and scheduling services.
• Create and manage customer records.
• Send confirmations, reminders, updates, and service messages.
• Protect booking workflows, prevent abusive traffic, and detect suspicious activity.
• Send promotions and marketing communications (subject to your choices and applicable law).
• Support internal business tools and app operations.
• Improve reliability, security, and user experience.
• Comply with legal obligations and prevent fraud/misuse.

3. Purpose and Use of Collected Personal Information

Collected personal information is used for customer service, appointment management, business administration, communications, promotions, lawful internal app operations, and legal compliance.

4. How We Share Information

We do not sell personal information. We may share information with:

Booking and customer personal data used by the scheduling workflow is stored and managed in Square systems. Our PHP API endpoints act as an integration layer to push and pull required booking and customer data to and from Square.

• Square: for availability search, booking creation/management, and customer record handling.
• Apple/platform services: where platform diagnostics/analytics are processed under Apple policies.
• Service providers: supporting infrastructure and operations under confidentiality obligations.
• Marketing/public channels: pictures, videos, testimonials, comments, reviews, and similar content posted on our website, social media, other online media, or print media may be used for marketing and advertising where permitted by law.
• Legal/compliance requests: when required by law or to protect rights, safety, and security.

5. Data Retention

We retain information only as long as reasonably necessary for services, records, legal/tax/accounting requirements, dispute resolution, and agreement enforcement.

• Appointment and customer records are retained for business continuity and client support.
• Technical logs are retained for security monitoring, diagnostics, and abuse prevention for a limited period.
• When data is no longer needed, we delete or de-identify it where reasonably possible.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. While no system is 100% secure, we work to reduce risk using industry-standard practices.

• Encryption in transit is used where supported (for example, HTTPS/TLS for website and API traffic).
• Access to customer data is limited to authorized personnel and trusted providers with a business need.
• Payment card handling is performed by Square; Cuts by Amber does not store full card numbers.
• Operational safeguards are used to reduce unauthorized access, misuse, and accidental exposure.

7. Cookies, Advertising, and Analytics

Cookies or similar technologies may be used on linked web services for analytics, functionality, personalization, and advertising support where applicable.

You can manage these through:

• Device privacy settings.
• Browser cookie settings on websites.
• Platform advertising preferences.

8. Opt-Out and Access Rights

Depending on your location and applicable law, you may have rights to:

• Access personal information we hold.
• Correct inaccurate information.
• Request deletion.
• Object to/restrict certain processing.
• Withdraw consent where processing depends on consent.
• Opt out of marketing communications.

When you book an appointment and provide your phone number, you consent to receive appointment-related communications, including confirmations, scheduling updates, and reminders, by email and/or text message at the contact details you provide.

We may also call your provided phone number to confirm, update, or discuss your appointment when needed. These calls are service-related only. We do not place marketing or telemarketing phone calls.

Marketing messages are separate and are sent only when you affirmatively opt in. Marketing texts may include loyalty messages, coupons, discounts, promotions, and service announcements. Where supported by our Square integration, opting in to marketing texts may also enroll or map your phone number to our Square Loyalty program.

You can opt out of text messages at any time by replying STOP (or HELP for help). You can opt out of marketing emails through unsubscribe instructions in the message or by contacting us directly. Message and data rates may apply. Joining a marketing text program is not a condition of purchase.

To submit a request, contact us using the details below or use in-app account deletion request options.

9. Children and Minors

Our services are not directed to children under 13 (or the minimum age required by local law). We do not knowingly collect personal information from minors in violation of applicable law. If discovered, we will take steps to delete the data.

10. Links to Other Websites

Our app and website may contain links to third-party websites and services. Their privacy practices are governed by their own policies.

11. International and Regional Compliance

If you access services outside the U.S., your data may be processed where service providers operate, with safeguards as required by applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the effective/last-updated dates and, where required, provide additional notice.

13. Security Incident Response

If we become aware of a security incident that affects personal information, we will investigate, contain, and remediate the issue as appropriate.

• We will work with relevant service providers when incident response involves third-party systems.
• Where required by law, affected individuals and authorities will be notified within required timeframes.

14. Contact Us

Cuts by Amber
Email: amberlirette@cutsbyamber.com
Phone: (806) 640-7702
Address: 350 NW Parkway St Suite 500, Azle, TX 76020